Refund policy

Refund Policy

Cases of goods unavailability or service problem:

 • If the order is confirmed by us and Hoopa is not able to ship the product on time, then we give refund to customer, if customer demands

• 100% refund will be given, if product is not available or vendor is not able to ship the products

• If the delivery address is out-side the service area or remote, then buyer is requested to provide easily deliverable address

 

When customer requests a refund:

 •100% refund for manufacturing defects (must be reported within 3 days with unboxing video). There shall be only 1 attempt of refund, if unsuccessful then second attempt is not available

 • Cancellation of order during transit is not available. In case of exchange, shipping and reshipping charges will be deducted

 

Exchange/Refund Process:

 • For exchange, buyer shall pay re-shipping charges

 • Buyer is requested to send QR code to WhatsApp: +91 9320008055, (Note, calls will not be answered).

 • Exchange must be requested within 3 days. Thereafter, exchange shall not be allowed

 • Buyer shall return unused product with original packaging & unused quality to return address messaged from whatsapp +91 9320008055. Note, calls will not be answered

 • In case we do not have pick up service available at your location, buyer shall self-ship the product to our office Address messaged from whatsapp +91 9320008055. Note, calls will not be answered

 • Unboxing video is mandatory for any exchange and must be messaged to whatsapp +91 9320008055. Without unboxing video, exchange cannot be processed. Note, calls will not be answered

 • Returned products shall be inspected by Team Hoopa & Hoopa’s decision shall be final and binding on buyer

 • Refund request is not available. Exchange is available

 • ₹100 processing fee may apply additionally in exchange

 • There shall be only 1 request of exchange, if unsuccessful then second attempt is not available

 

Important:

If COD order is rejected or delivery is not completed for reasons caused by the customer, the partial COD amount will be retained by Hoopa for shipping costs.

Undelivered / Lost shipment:

• If shipment is not delivered within estimated delivery date, Seller will raise a ticket with logistic partners. Logistic partner will make 3 attempts of delivery

• If it is undelivered for customer unavailability or no response, then customer shall bear the freight costs

• If shipment is not delivered in above stated 3 attempts, logistic partners will conduct an enquiry and it takes 7-10 days before they declare it as lost

• Fresh shipment will be processed only after first shipment is declared as lost

 

Support

For support send whatsapp message on +91 9320008055 or email support@hoopa.in